Returns & Exchanges
I hope you love your purchase from Jazmin’s Fashion Emporium. Every piece is made with care, and I want you to feel confident shopping at the Emporium.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
-
Items must be unworn, unwashed, and in original condition
-
All original tags must still be attached
-
Items must be returned in their original packaging
To request a return, please email jazminsfashionemporium@gmail.com with your order number and reason for return. Once your return is approved, we will provide return instructions.
Please note:
Return shipping costs are the responsibility of the customer unless the item is faulty.
Exchanges
If you would like to exchange an item for a different size or style, please contact us within 14 days of delivery. Exchanges are subject to availability.
Faulty Items
If you receive an item that is faulty or damaged, please contact us within 48 hours of delivery with clear photos of the issue. We will arrange a replacement or refund where appropriate.
Non-Returnable Items
For hygiene reasons, the following items are non-returnable:
-
Accessories (including scrunchies, scarves, makeup bags, etc.)
-
Customised items (e.g monogrammed items)
-
Sale or discounted items (unless faulty)
Refunds
Once your return is received and inspected, we will notify you of the outcome.
Approved refunds will be processed to your original payment method within 5–7 working days.
Please note:
-
Original shipping costs are non-refundable
-
Refund times may vary depending on your bank or payment provider
Pre-Orders
Pre-order items may only be cancelled or refunded before production begins. Once production has started, pre-orders are treated as made-to-order and are non-refundable unless faulty to remain in line with our sustainability policy.
Questions?
If you have any questions about returns, exchanges, or sizing, please don’t hesitate to contact me at jazminsfashionemporium@gmail.com — I'm always happy to help.